Improving Health System Navigation for Refugee Patients at Worcester RISE for health medical office

Our group is working with Worcester RISE (Refugee and Immigrant Support and Empowerment) This organization aims to build and provide effective, culturally-sensitive, trauma-informed and community-grounded healthcare interventions that eliminate barriers and help refugees and immigrants achieve health equity and self-sufficiency through innovation, co-location, capacity-building and collaboration. Worcester RISE recently began a new initiative to provide training to both (1) front line workers and to (2) behavioral health providers to build a network of trauma-informed trained and culturally sensitive workers and providers that are ultimately better-equipped to care for newly arrived refugees. This project is a quality improvement study looking at the content of the trainings as well as the staff responses.